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If you haven’t already, soon you’ll likely encounter a situation where a doctor or medical provider asks if you’re okay with them using AI to take notes. It’s important to know that you have a real choice here; you can opt in or out.Â
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There are cons: AI can get things wrong, and doctors may get complacent in checking the notes for errors, especially when they’re mostly right. There are also privacy concerns, like companies using the stripped down data from your visit to improve the technology. Still, even AI scribes are subject to HIPAA rules about how they store and protect your private health information.Â
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There’s one big pro: you’re more likely to get more quality face-to-face time with your doctor if notetaking is done for them.Â
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Roslyn Stone, ZHH’s founder and CEO, says she chooses to opt in with her doctors, because the benefit of having her doctor’s full, undivided attention is worth more to her than the associated risks. At the end of the day, it’s your choice, but it’s one that’s becoming harder and harder to avoid as AI integrates with all aspects of our healthcare systems.Â
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Sources: KFF, Harvard Gazette, UN
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A 2021 law required providers to give patients access to digital results as soon as possible, even before a doctor reviews them. The result? A huge increase in false alarms for the ZHH team. We saw CEOs on crisis calls about “Hep A positive” workers…who actually just had positive antibody results because they’re vaccinated. We’ve had countless calls about employees with E. coli…who actually just had non-foodborne UTIs.
Now, people are turning to the internet to see and be seen as they get their medical results.
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